Privacy Policy
Effective date: September 21, 2026
This Privacy Policy explains how RedHot Express collects, uses, and protects information when you use our website, mobile app, account, ordering, pickup, delivery, and SMS services.
Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Information We Collect
- We may collect account and contact information, including your mobile phone number, email address, and name.
- We may collect technical and usage information needed to operate the website, mobile app, account login, ordering, pickup, delivery, and SMS services.
How We Use Your Phone Number
- Your phone number is used for SMS login verification and, when you separately opt in at checkout, transactional messages about your order.
- Transactional messages may include order and payment confirmations, pickup or delivery reminders, and delivery completion notices with a secure RedHot Express link to view delivery proof.
SMS Consent
- By providing your mobile phone number and requesting a verification code, you consent to receive the one-time verification message you requested.
- At checkout, you may separately opt in to receive transactional SMS messages about that order. This optional consent is not a condition of purchase.
- SMS consent is not shared with third parties or affiliates for marketing purposes.
Sharing of Phone Numbers
- We do not sell your phone number.
- We do not share your phone number with third parties for their marketing purposes.
- We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- We may use service providers only as needed to operate SMS verification and opted-in transactional messaging, maintain security, comply with law, prevent fraud or abuse, or protect user safety.
SMS Communications
- SMS messages are used for requested verification codes and opted-in transactional order notifications. They are not used for marketing or promotional messages under this program.
- Message frequency varies based on verification requests and order activity.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for assistance.
- You may reply STOP to opt out of SMS messages at any time.
- You may reply HELP for assistance or contact support@redhot-express.com.
Your Choices
- You may stop using the service at any time.
- You may contact us to request help with your account information, subject to legal, operational, security, and fraud-prevention requirements.
Changes to This Policy
- We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy, contact us at support@redhot-express.com.
Website: https://store.redhot-express.com