Terms and Conditions
Effective date: September 21, 2026
These Terms and Conditions govern your use of RedHot Express services, including the website, mobile app, account, ordering, pickup, delivery, and SMS services.
Agreement to Terms
- By accessing or using the RedHot Express website, mobile app, account, ordering, pickup, delivery, or SMS services, you agree to these Terms and Conditions.
- If you do not agree to these Terms, you should stop using the service.
SMS Verification and Transactional Order Messages
- SMS messages include requested login verification codes and, when you separately opt in at checkout, transactional messages about your order.
- Verification codes are used only to confirm your identity when you log in.
- Transactional messages may include order and payment confirmations, pickup or delivery reminders, and delivery completion notices with a secure link to view delivery proof.
- Transactional SMS consent is optional and is not a condition of purchase. This SMS program does not send marketing or promotional messages.
- You agree to provide accurate phone number and account information when requesting verification codes or opting in to transactional order messages.
- Message frequency varies based on verification requests and order activity.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for assistance.
- You may reply STOP to opt out of SMS messages at any time.
- You may reply HELP for assistance or contact support@redhot-express.com.
Using the Service
- You may use the service to access your RedHot Express account, request SMS login verification codes, place orders, and manage pickup or delivery.
- You agree not to misuse the service, interfere with its operation, attempt unauthorized access, or use the service for fraudulent or unlawful activity.
Stopping Use
- You may stop using the service at any time.
- Some account, verification, security, fraud-prevention, or operational records may be retained where required for legal, business, security, fraud-prevention, or operational reasons.
Changes to These Terms
- We may update these Terms and Conditions from time to time. Updates will be posted on this page with a new effective date.
Contact Us
If you have questions about these Terms and Conditions, contact us at support@redhot-express.com.